Shipping and return

  • How do I return products not purchased at juliartofficial.com?
    Items not purchased directly from juliArtofficial.com cannot be returned to us for a refund or exchange. They should be returned to the purchase location.
  • How long will my order take to arrive?
    We ship products via Amazon shipping or USPS Most orders are proceeding within 2-5 business days.
  • How do I make a return?
    If for any reason you are not completely satisfied with our products, please contact our Customer Care Team via Live Chat from 7PM PST – 6 2AM PST. juliArt is not responsible for return postage, the cost of insurance, or lost or undelivered items. 1. A team member will provide you with a Return Merchandise Authorization number (RMA#). An RMA# is required to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded. 2. Write the RMA# clearly in the box on the Return Merchandise Authorization Form (click here to Download Form) and on the outside of your return package. Please include this packing slip inside your return package. We also recommend that you keep a copy for your records. 3. Send the package to the following address (please include your return address in the top left corner): juliArt Return Dept. 17583 Railroad St City of Industry, CA 91748 626-532-5775 The original shipping and handling charges, if any, will not be refunded.
  • How are refunds processed?
    Please allow 5-10 business days to process your refund upon receipt at our warehouse. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded.
  • 30-Day Money-Back Guarantee
    Healthy scalp, Happy customers. If you are not pleased with your purchase, please contact us and we will give you a FULL refund.   All juliArt products have a 30-day money-back guarantee when purchased directly from www.juliArtofficial.com. This means you are eligible for a full refund of the purchase price if returned within 30 days of the ship date.   juliArt is not responsible for return postage, the cost of insurance, or lost or undelivered items.   If you purchased the products from other places and websites, please first contact that store directly to inquire about their return policy.
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